Shipping policy

Shipping Policy

We offer worldwide shipping.

Processing Time

• Standard orders: Please allow 3–5 business days to process your order before shipment.

• Video orders / packing video orders: Due to scheduling, filming, and editing, these orders require 5–7 business days to process before shipment.

Shipping Time

After dispatch, estimated delivery time is 7–15 business days, depending on your country or region.
Delivery times are estimates and may be affected by customs clearance, holidays, weather conditions, or other unforeseen circumstances.

Pre-Ordered or Back-Ordered Items

If your order includes pre-ordered or back-ordered items, available items will be shipped first. Remaining items will be shipped as soon as they become available.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number.
Tracking information may take 1–3 business days to update.
You can track your order at: https://www.17track.net/en

Incorrect Address

Customers are responsible for providing an accurate shipping address. Address changes are only possible within a very limited time after placing an order.
If you believe you entered an incorrect address, please contact us immediately at aemicharms@gmail.com.

Lost or Stolen Packages

aemicharms is not responsible for packages marked as delivered but lost or stolen. Please contact the local carrier directly for assistance. We are happy to help if needed.

Returns

Return shipping costs are the responsibility of the customer. Please refer to our Refund Policy for full details.

📧 Contact: aemicharms@gmail.com