Shipping policy
How Long Will It Take for My Order to Be Delivered?
Each Aemi Charms order is carefully prepared by our small team. Processing time depends on whether your order includes a packing video.
Order Processing Times
Orders without a packing video:
Usually ship within 7 business days.
Orders with a packing video:
Processing depends on the current filming schedule and usually ships within 15 business days.
During busy periods, large sales, or holiday seasons, processing may take slightly longer.
Estimated Delivery Times
Delivery time begins after your order has been shipped.
|
Destination |
Estimated Delivery Time |
|
United States |
7–15 days |
|
Canada |
10–15 days |
|
United Kingdom |
7–15 days |
|
Europe |
10–20 days |
|
Australia |
10–15 days |
|
Asia |
7-10 days |
|
Other countries |
10–20 days |
These are estimated delivery times and are not guaranteed. Customs inspections, local carrier delays, weather, holidays, or other circumstances outside our control may affect delivery.
✨ Tracking information will be sent by email after your order has been packed and scanned by the shipping carrier. Tracking may take several days to show its first update.
How Does Our Shipping Process Work?
Aemi Charms offers curated mystery gifts, Lucky Scoops, and personalized themed orders. Many orders are prepared according to the customer’s selected theme, favorite characters, colors, and order notes.
For orders with a packing video, we normally prepare and ship the package first. Video editing and publishing may take additional time, so your video may be posted after the package has already shipped.
International orders are shipped by air and may be transferred to a local delivery company after arriving in the destination country. The tracking number may update or show an additional local tracking number during this process.
Orders containing multiple products may occasionally be shipped in separate packages.
Can I Cancel or Change My Order?
We begin preparing orders as soon as possible.
Please contact us immediately if you need to cancel your order or change the theme, address, or order notes. We will do our best to help, but changes cannot be guaranteed once preparation, filming, packing, or shipping has started.
Orders that have already been prepared, filmed, packed, or shipped cannot be canceled.
Because mystery boxes and Lucky Scoops are specially selected and prepared for each customer, completed custom orders may not be eligible for cancellation or refund.
What If I Entered the Wrong Address?
Please carefully check your name, address, apartment number, city, state, postal code, country, email address, and phone number before completing your order.
We ship to the exact address entered at checkout. Once a package is in transit, we may not be able to change or redirect it.
Orders that cannot be delivered because of an incorrect, incomplete, or inaccessible address are the customer’s responsibility. Additional shipping charges may apply if the package is returned and needs to be shipped again.
We cannot guarantee a refund or free replacement for packages delivered to the address provided at checkout.
What If My Package Is Marked as Delivered?
If tracking shows that your package was delivered but you cannot find it, please:
1. Check your mailbox, porch, front desk, parcel locker, garage, and other safe locations.
2. Ask household members, neighbors, or building staff.
3. Contact the local delivery carrier directly and request delivery details or a GPS delivery check.
A carrier-confirmed delivery is considered completed. We cannot automatically issue a refund or replacement for packages marked as delivered, but we will provide available tracking information to help you investigate.
What If My Order Is Lost or Has Not Arrived?
If your package has not arrived after the estimated delivery period, please contact the local carrier first and then contact us.
We may ask you to provide:
l Confirmation from the local carrier that the package is lost or undelivered
l A written non-delivery statement
l Your order number and tracking number
l Confirmation of your complete delivery address
Providing these documents does not automatically guarantee a refund or replacement, but it allows us to open an investigation with the shipping provider and determine what assistance may be available.
Customs Fees, Import Duties and Taxes
Customs duties, import taxes, handling charges, and other destination-country fees are not included unless clearly stated at checkout.
These charges are determined by the customer’s local customs authority and are the customer’s responsibility.
We cannot issue refunds for:
l Customs duties or import taxes
l Packages refused because of customs charges
l Delays caused by customs clearance
l Packages returned because the customer did not complete customs procedures
Additional Shipping Notes
We currently cannot ship to APO/FPO addresses or PO Boxes.
Please provide a valid phone number so the local carrier can contact you if there is a delivery issue.
International tracking may pause temporarily while the package is waiting for a flight, clearing customs, or being transferred to the local carrier.
Purchasing a packing video does not mean the video will be published before the package ships. We prioritize shipping your order as soon as it is ready.
We appreciate your patience and understanding while our small team carefully prepares every Aemi Charms order.
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